Cluster Care, an efficient way of providing care to many individuals within a short distance, was developed in partnership with the Fraser Health Authority.

Traditional home support service consists of one-on-one assignments of a Home Support Worker to provide care in blocks of one or more hours in a client’s home.

The cluster care approach to service delivery consolidates visits and tasks for clients living in a specific geographic location. Care is tailored to meet the client’s assessed needs and is not restricted to specific blocks of time.

This gives us the capacity to provide more frequent monitoring of clients when they need it. Cluster Care also allows prompt response to clients who require unexpected short-term increases in service.

This approach to service delivery is flexible and adaptable to the client’s daily needs and is care-oriented, rather than time-oriented. The HSW is assigned to a group of clients who reside in close proximity. The HSW is able to move freely among the clients in the building, focusing on the care or task needed—not specified hours of service.

Time is flexible, allowing the HSW to remain with the client for the length of time required for the care needed on that visit. In this manner the HSW is able to meet the care needs of the client as they change.

Cluster Care is a model of integrated service delivery that provides a multidisciplinary team to enhance the health, well-being, and quality of life of clients in the community.

Delta Home Support currently offers cluster care services in the Tsawwassen area only, but hopes to expand this model of care to Ladner and North Delta in the near future.

To learn more about this innovative concept please call us.